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FAQ
Frequently Asked Questions
Appointments and Services
Appointments can be booked online through our Booking Page, Kakao Talk ID: Spaholicsanctuary, via phone, or in person at our spa.
You can also click the message icon and booked online through messaging platforms such as WhatsApp, Viber, Line, Facebook Messenger, Instagram and Telegram.
Please contact us at least 24 hours in advance to cancel or reschedule your appointment. Late cancellations or no-shows may incur a cancellation fee.
While we welcome walk-ins, we recommend booking an appointment in advance to ensure availability.
We offer a variety of services including massages, body treatments, facials, and spa packages. For a detailed list, please visit our Services page.
Health and Safety
Wear comfortable clothing. We will provide a robe and slippers for your convenience during your spa visit.
Yes, please arrive 10-15 minutes early to complete any necessary paperwork and to enjoy a complimentary tea before your treatment.
Payments and Policies
We accept cash and GCash only.
Yes, cancellations must be made at least 24 hours before your scheduled appointment. Late cancellations or no-shows may incur a cancellation fee.
Gratuity is not included in the service price. Tips are appreciated and can be given directly to your therapist.
General Information
We are located in Mactan, Lapu-Lapu City, Cebu. For exact directions, please see the map below.
We are open daily from 1:00 PM to 10:00 PM.
You can reach us at 0920 970 0887 or via email at [email protected]. We are also available in Kakao Talk ID: Spaholicsanctuary
Furthermore, you can click the message icon to reach us through different messaging platforms such as WhatsApp, Viber, Line, Facebook Messenger, Instagram and Telegram.
Before Your Visit
Yes, please inform us of any health conditions, allergies, injuries, or special needs prior to your treatment.
We use high-quality, hypoallergenic products that are safe for most skin types. Please inform your therapist of any specific skin concerns.
It is best to avoid heavy meals at least an hour before your treatment to ensure maximum comfort and relaxation.
Miscellaneous
Yes, we offer gift certificates. Please visit our Gift Certificates page or contact us for more information.
While we recommend using our high-quality products, you may bring your own if you have specific preferences. Please inform your therapist in advance.
We recommend keeping your valuables at home. SpaHolic Sanctuary is not responsible for any lost or stolen items.
